Refund Policy

Refund Policy

Effective Date: 01/07/2025

At Roman Fletcher Bags, we aim to provide quality products and a smooth buying experience. However, as a reseller of third-party leather products, our ability to offer refunds or returns is subject to the policies of the original brand or supplier. Please read the following carefully before making a purchase.

1. Eligibility for Refunds

We accept refund or return requests only in the following cases:

• The item arrived damaged or defective

• The item received is significantly different from what was described

• The wrong item was delivered

Requests must be made within 14 days of receiving your order.

2. Items Not Eligible for Refund

We do not offer refunds in the following cases:

• You change your mind after purchase

• The item does not arrive within your personal expected timeframe (see our [Shipping Policy])

• Minor variations in colour, texture, or stitching (as is common with handmade or natural leather goods)

• Products damaged due to misuse or mishandling by the customer

3. Requesting a Refund

To request a refund, please contact us at romanfletcher1@gmail.com with:

• Your order number

• A description of the issue

• Clear photos of the item and any damage (if applicable)

We will assess your request and liaise with the supplier where necessary. Refunds are not guaranteed, but we will do our best to resolve legitimate issues fairly.

4. Refund Process

If your request is approved:

• You may be asked to return the item at your own cost (unless the item is faulty or incorrect)

• A full or partial refund will be issued to your original payment method once the item is received and inspected

• Refunds may take up to 25 business days to process, depending on your payment provider

5. Exchanges

We do not offer direct exchanges. If you wish to replace a product, please follow the refund process and place a new order once your refund is approved.

6. Contact Us

For refund enquiries, please contact us at:

Email: romanfletcher1@gmail.com